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This is our biggest update yet, packed with features that transform how you sell and manage event tickets.
We're introducing Seated Events with Interactive Seat Maps, a complete solution for venues with assigned seating. The new Door Sales system brings professional box office capabilities directly into your workflow, complete with thermal printer support for instant ticket printing.
We've also completely rebuilt the checkout experience for speed and reliability, added donation support for fundraising events, and introduced smart event reminders to reduce no-shows.
Transform your venue into an interactive booking experience. Customers can now visually browse your venue layout and select their exact seats before purchasing. The system supports complex venue configurations with multiple seating categories, allowing you to map specific ticket types to different sections of your venue.
For organizers, we've built a complete seat map management system directly into the business panel. Create new venue layouts from scratch, copy existing charts for similar events, and archive maps you no longer need. Each event gets its own seating configuration. When a seat is booked, it's immediately reflected across all sales channels. No manual syncing.
The seating integration extends throughout the entire platform: customers see their selected seats in the cart and on their tickets, door sales staff can view seat assignments, and your scanning app displays seat information for easy verification at the venue entrance.
Sell tickets directly at your venue with our comprehensive door sales app. This feature is designed for box office staff who need to process walk-up customers quickly and efficiently. The interface shows all available tickets for the current event, allows quick transaction processing, and maintains a complete history of all on-site sales.
Staff can view detailed information about each transaction, see ticket images for verification, and filter sales history by event. The system integrates seamlessly with your existing inventory. Tickets sold at the door are immediately deducted from online availability, preventing overselling.
Door sales supports all your existing ticket types and pricing, including the ability to apply discounts where appropriate. Every sale is tracked and attributed to the door sales channel, giving you clear reporting on which tickets were sold online versus at the venue.
Connect professional thermal printers to your box office setup and print tickets instantly. We've integrated with QZ Tray, the industry-standard solution for browser-based printing, allowing your staff to print physical tickets directly from the business panel.
The integration includes automatic paper cutting between multiple tickets. When a customer buys several tickets, each one prints separately with a clean cut, ready to hand over. All communication between your browser and printer is secured using certificate-based authentication.
This feature is perfect for venues that want to offer printed tickets at the door, VIP experiences with physical ticket keepsakes, or any situation where a paper ticket enhances the customer experience.
Enable donation collection directly within your ticket checkout flow. This feature is ideal for charity events, fundraisers, or any organizer who wants to give customers an easy way to contribute to a cause alongside their ticket purchase.
Donations appear as an optional addon during checkout, clearly presented so customers understand it's voluntary.
The donation amount is tracked separately in your order data and reporting, making it easy to see exactly how much was raised through ticket sales. Organizers have full control over whether donations are enabled for each event.
Please note: This feature requires approval. If you'd like to use it, reach out to us at support@7am.io
Automatically remind attendees about their upcoming events with a friendly notification sent 2 days before the event. Each reminder includes key event details, giving attendees time to prepare, confirm their plans, and show up.
This feature is enabled by default for all events. The timing is carefully optimized to be helpful, not intrusive: early enough for planning, close enough to keep the event top of mind.
Each reminder also includes a secure magic link, giving attendees instant access to their tickets without needing to log in again.
Customers can now access their tickets instantly through secure magic links sent directly to their email. No more forgotten passwords or account recovery. Just click the link and view your tickets immediately.
Magic links are time-limited for security, but customers can always request a new one. This feature dramatically reduces support requests from customers who can't access their tickets before an event.
The ticket resale marketplace now uses our completely rebuilt checkout system. Buyers get the same fast, reliable experience whether they're purchasing original tickets or resale tickets. The integration handles all the complexity of transferring ticket ownership automatically.
We've also expanded resale country support and added proper handling for country changes, making resale available to more customers in more regions.
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